This part of the learning process is sometimes slippery to grasp. Many times I have assumed that anybody in a career college should be responsible, serious and mature. When I don't notice these qualities I start wondering what is wrong?. However I have learned from this lesson that a little more concern and involvement in my individual and all students' lives is crucial for developing a positive learning environment. This environment forms the basis for being able to identify issues that would subbotage learning and address them early enough. Retention is a product of this intricate process.