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The best practices, and action plans I can put into practice

I feel it's really important to practice staying updated with all the policies and procedures of the institution. My action plan is putting together a notebook with all important procedures and changes regularly. This will only make me more effective at my job. As an Admissions representative my job is not to embellish, but to inform and educate potential student so they can intelligently make an informed decision. I must disclose all important information even if they don't ask or understand the procedures to the enrollment process including Funding options.   

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