I really enjoyed this course which was chock full of great information to enhance online learners experience and retain them as students. As we are instructing "online" our tone may not be reflected in virtual messages we are sending. Therefore, I really appreciated the examples of "positive language" we can use to address student issues, and concerns, including the use of emoticons which further express our feelings that cannot be seen in a virtual message. As noted in the presentation, "The words we use reveal much about our attitudes and intentions. It is important to be thoughtful with language and use words with positive or neutral connotations in order to convey a supportive, nonjudgmental attitude, especially in the absence of nonverbal cues".