It is surprising how much impact the Financial Aid Office can have on the student experience, even through small details: from the office environment and the way we communicate our messages to the empathy we show addressing each situation.
Our role is not limited to simply determining or managing tuition charges. We are part of the student experience from the very beginning, and maintaining transparent, clear, and consistent communication can lead to very positive results, not only in terms of student perception and satisfaction, but also in the university’s day-to-day operations.
