April,
I could not agree with you more! I think you've nailed it right on the head with the difference between the two ideas & also with your comment regarding a good supervisor being aware of wearing two hats.
I was talking with a leader who is also a certified coach the other day & he pointed out that sometimes a coach-leader can seem somewhat directive but that is because he/she is being a cheerleader for the employee. Often when the employee is not being their own cheerleader. Just something interesting.
Ryan
