An essential part of the learning process is for students to be able to make application of their newly acquired knowledge and skills.  Instructors need to make application of course content in sequential ways that assist students toward their career development. This group is for educators who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing education landscape.  Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance.