The largest thing I took from this was the concept of intercultural communication and that it needs to be incorporated into my classroom. It is something I focus on when I work with patients at the hospital, but I had not considered how many of those principles would be needed and are more important for the classroom before. I also appreciated the reminder to respond to content of comment/feedback instead of the tone/style/delivery. It can happen so quickly that my cultural training and expectations are not met when speaking with students or others, but the reminder to focus on content helps me slow down and do a better job of listening for clarity and understanding rather than letting tone, body language, etc interrupt that process.
