Thanks Erin - as a very un-entitled Gen-X'er, I often get miffed at the distinction in mindset. No one gave me an agreement or attempted to nurse-maid me when I was getting my degrees. I had to work hard for it. There were no "support plans", "performance contracts", or anything of the sort. You did what that instructor told you by the numbers if you wanted to be successful in the class. I'm often amazed at the sheer lack of coping skills when Millenials are faced with real challenge. And I believe the biggest contributor is the idea that education has moved from this notion where students come to university to learn a trade in order to contribute to an industry to where students are paying for a product. Additionally, they have mismanaged expectations about that product. They think they can slap $30,000 (of someone else's money) on the table and be entitled to an ready-for-work education. The Department of Education continues to exacerbate the problem by mandating metrics exclusively towards for-profit college, like so-called "Gainful Employment", without any regard to accountability by the student. So, if the student doesn't perform, the accreditors and DoE immediately think it's the school or the instructor at fault. And it's getting worse. Now, we're seeing a rise in standards in accreditation by saying that a certain percentage of professors and educators have to possess terminal degrees. Instructors who have been teaching for years on end are now being kicked aside for someone with a Doctorate, but no real current work experience. Why? So students are made to believe that these high credentials will equate to a higher quality education - and they only have to show up. No one ever actually "says" this. But I've watched admissions reps sorta squirm in their chairs because I've told perspective candidates that they need to own their education - that they need to actually work hard if they want to be successful. It doesn't earn me a lot of points when admissions is trying to make numbers. Personally, I think the colleges have gotten too soft already, but increased standards lead to fewer people that make the cut. /rab