This is good reminder that we are most likely in a different stage in life, where we need to put ourselves back in the student's shoes, so that we can better communicate with them and help them successfully.
Involving the student from the very beginning and keeping them involved throughout will help them from not following through. They will have better knowledge of how their loan works and how to utilize it best. Also, keep in touch with students throughout there time and make your office approachable and calming to be in. That will help the student not feel any reservations to come ask for assitance or advise.
Students will feel less intimidated if offices are decorated. Repitition of information is critical to retention of materials presented.
