What a great section! I am very fortunate to work for a campus that does not have high turnover. However, I realize as a manager, I have based my hiring practices on attitude alone and not capability (nice people but not effective in achieving results). I am interested in receiving feedback regarding successful faculty hiring practices. Thanks in advance.
Customer Focus was a very good course. The emphasis on treating employees well was outstanding. Allowing latitude, emphasis on training and avoiding the morale killer, micro managing.