Russell McClure

Russell McClure

About me


Bookmark Comment

Agree, research is extremely important

FERPA helps to protect student's rights and the officials that can give out information about students is limited to certain officials. 


The most important thing is to be yourself

Customer Focus was a very good course. The emphasis on treating employees well was outstanding. Allowing latitude, emphasis on training and avoiding the morale killer, micro managing. 

Excellent observation, learning styles and communication preferences vary with each genaration. These issues are important in the working environment but we also must be aware...


I agree that it is more difficult when someone inquires and then all of a sudden they are not interested. However, sometimes the prospect may say "not right now"...

The online tutorial was a good refresher for experienced admissions reps and would be an excellent mode of learning for new reps. Emphasis was on the student, listen, actively...

Discussion Comment

Compliance is a very important aspect of admissions. If a student asks you a question that you are not sure about, then tell them you will research it and find the correct answer....

Transferability of credits is always determined by the receiving institution. The student must contact the university in question to verify their policies.

The most important thing is to be yourself, be honest, listen and let the prospect ask questions too! An interview is not an interogation, it should be all about the prospect....

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