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Reflecting

I've just recently tried adding this into the end of our needs analysis by saying at the end, "So I want to make sure I'm hearing you correctly...." and summarize the main points of their answers. It shows I listened (and took notes, ha) but also makes that end question of "Is there anything else to add?" less awkward.

I will sometimes restate what I heard to the person speaking to me. This allows me to be clear that we are hearing and understanding each other. 

 

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