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Comment on Andrea Buls's post: I agree with you. As instructors, it gives us the opportunity to course correct if needed. We can also ask reinforcement questions to measure the understanding of the lesson.

Students have the ability to practice customer service applications online and according to Newman University (2020), 99.2% of employers think critical thinking skills are essential, but they feel that only 55.8% of program graduates are proficient that statistic is remarkable. 

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