I learned that customer servicer is the core of student financial services.

I had learned the importance of accuracy, timeliness, and service when managing financial aid processes.

Having a compliance team is very important to every institution. 

FERPA protects student information. 

The Financial Aid office and the bursar are related but they work in separate ways.

Most of the times, Satisfactory Academic Progress (SAP) and Leave of Absence (LOA) are interconnected and it impacts the financial aid constantly. 

The admissions process has to be in compliance because they are the main contact office in all institutions. 

In this section I learned, compliance is all about team effort. 

In this section I learned that FERPA plays a critical role in protecting student privacy and the importance of meeting mandatory consumer disclosure requirements, in order to keep pure transparency. 

I learned that clear policies and procedures define roles and responsibilities, keeping the institution compliant and stable even if staff or administrative change.