Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

Making a Positive Impact

Can you speak to anything more specific, Michael? For instance, in what ways does working together make things easier? How do you think it benefits decision making; getting things done; and your students?

Dr. Jean Norris

Discussion Comment

Your Team Role

Hi Michael. Your particular role sounds very exciting. Do you think it's a match for your skill set,too?

Dr. Jean Norris

Discussion Comment

What's Your Generational Style

So your a Gen X'er. That's great! Do you have any of the attributes of other generations at all?

Dr. Jean Norris

Discussion Comment

Your Communication Preference

So it sounds as if you have several communication preferences, right? That's a great think, Michael, as it gives you flexibility. Think about those who only will communicate one way (by telephone for example). They may be missing out on a lot of really great communications by others who don't choose to use the phone. Do you adapt how you communicate to fit others communication preferences even if it's not part of what you prefer?

Dr. Jean Norris

Discussion Comment

Your Communication Methods

Hi David. Sounds as if you have the face-to-face communication figured out and have an opportunity to improve on phone communication, correct? Well, you're definitely on the right track with understanding the use of voice tone and words is critical. In addition, you may want to consider matching the other person. In other words, if they are speaking slowly - you can too. If they are speaking quickly - you can as well. This is an "invisible" way of forming rapport with anohter person. Keep in mind that once you match them, you have the ability to change their pace,… >>>

Dr. Jean Norris

Blog

Facing the Realities of Admissions

Check out my recent interview with Michael Cooney of Career Education Review - on the impact and ramifications of the GAO report on the career college admissions process. View now.

Dr. Jean Norris

Discussion Comment

Communicating with Groups

Sarah these are great techniques! Eye contact is critical to help others feel involved along with your body language. I'm curious, how do you know everyone is responding to you and involved though? Is there a "sign" to know your communication is working?

Dr. Jean Norris

Discussion Comment

Improving Communications

Excellent thoughts, Jeannette! You certainly have covered a number of tactics to improve communication including one of the most important - build relationships. Have you ever had to escalate to another person in a department when communication wasn't working out?

Dr. Jean Norris

Discussion Comment

Reading People

Interesting tactic, Ines. Sounds as if it has worked well for you too which is great! Sometimes it's very subtle how matching someone else leads to being able to change them. My guess is you are matching some of their behavior initially and then changing yours to the opposite in order to move them. It's often very difficult to move someone without matching them first. You may just do this naturally and didn't even know it but it's a great skill to have, Ines!

Dr. Jean Norris

Discussion Comment

Mirroring or Modeling?

This is so true, Christine. In addition, once you match another person's body language (or other attributes) then you have the ability to move them or have them change what they're doing. Very insightful!

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