Good question....who IS training them? If we look at the history of sales methodologies in the higher ed sector, there was a shift to "in-house" training a few years back. Oftentimes, the ones doing the training are simply passing on what they learned and so on and so on. In fact, much of what I've seen out there was from trainer's who brought techniques in from the business industry in the 80's. How's that for outdated training?
