Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

Communicating with Groups

This is a great idea Christine. My guess is the circle also helps them feel as if they are "equal" in some fashion thereby creating a safe environment for sharing.

Dr. Jean Norris

Discussion Comment

Successfully Building Rapport

Hi Krista! It certainly sounds as if you are really busy and one can understand why your tone may not quite be at a place where you want it to be. It's great that you realize how important this is for the caller and you can now make a choice to do something different. Great work!

Dr. Jean Norris

Discussion Comment

Actions to Improve Listening

Yes, those are absolutely great things to work on, Krista. It's hard to filter out distrations and not listen to the voices in our heads though isn't it? I'm sure you will be successful though! Just being aware of when it happens is half the battle!

Dr. Jean Norris

Discussion Comment

Successfully Building Rapport

Awareness of what you do well and what you may need to work on are so important to taking skills to the next level. Thank you for your honesty! How specifically do you plan on improving your skills in body language and tone?

Dr. Jean Norris

Discussion Comment

Communicating with Groups

Absolutely! It's important that you have a relationship with each and every person involved in the decision-making process. It's very observant of you to realize they all are customers! Great work, Krista!

Dr. Jean Norris

Discussion Comment

Improving Communications

That's an excellent idea Krista. Oftentimes sharing of this type of information is a real point of difference for a school/college. It really demonstrates collaboration and a feeling of "belonging".

Dr. Jean Norris

Discussion Comment

Your Most Challenging Obstacles

Those are great tools you have at your disposal, Monica. The ability to share information in the form they want it is very valuable. Have you considered webinars or Skype meetings so you can talk with them while they view your computer screen or see you?

Dr. Jean Norris

Discussion Comment

Increase Your Voicemail Success

Great insight Monica! Sometimes it's the little "tweaks" that can make the difference. Continued success to you.

Dr. Jean Norris

Discussion Comment

Breaking Bad Habits

That's a tough one, isn't it? Seems like multi-tasking is part of the life of an admissions professional but you're right - focusing in on the caller will help you tremendously. Good work!

Dr. Jean Norris

Discussion Comment

Breaking Bad Habits

Great awareness Monica! My guess is your prospective (and current) students would love to be heard. Who doesn't like to talk about themselves?

End of Content