Dr. Jean Norris

Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education.  I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean.  My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer.  Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards.  To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Activity

Another great response, Peter! How does this approach work for you?

This is really a tough one especially if cost is their only consideration. How in the world do they know what they're getting for their money if they don't visit? Well, I'd like you to consider this. First, when people ask for the cost think about what they're really asking. It's not so much just the dollar figure but rather, "Can I afford it" and/or "is it worth it". These other questions go beyond a simple presentation of tuition. So how do you get past this? Try this simple dialogue the next time someone asks you for cost. First, answer… >>>

Excellent advice! My guess is if you simply focus on these and the other tips in the lesson, you'll see improvements in your calls. Don't try to do all of them at once though! Maybe select one element to practice each week and then add on another, and another and another until you've got them all! Thanks for the post Peter!
Great questions, Peter! Now I have another question for you...are these questions for them? or you?
Hi Peter. You actually made me laugh out loud with your comment regarding "not being the only one" who is multi-tasking! Thank you for being honest, too! You seem to have discovered three critical and meaningful areas of focus for yourself: pace of your speech; gathering information and multi-tasking. It's wonderful that you've discovered these elements. Now how will you go about tackling these areas to improve?
Very nice, Irene! Eye contact, open ended questions, reflect/rephrase - sounds like you have a lot of tools to engage multiple members in a group. Have you ever had a situation where it was hard to get someone engaged in the conversation? What do you do?
That sounds like a very effective approach, Irene. Sometimes we just need to "pause" for a moment and review before we hit send. Great work!
Hi Irene. Looks as if you prefer face to face whenever possible. I agree that it is so much easier to understand what people are really thinking. In the absence of this critical piece of information...errors may occur. And yes, email is one of the biggest culprits! I'm curious, how will you specifically work on improving your understanding of email messages?
This is so true, Virgie! So how do you do this? How does someone motivate another person?
Sounds like you have multiple avenues to deal with calls that come in when you are with a student. That's great, Peter! I'm also betting the student you are with feels attended to since you don't divert your energy when a call comes in. Given how hard it is to get in touch with students these days, what can you do to make sure their questions are answered as quickly as possible (since they're use to instant response) when you're not available?

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