Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

Your Phone Personality

Very good awareness of your pace, Peter. Sometimes people speak quickly to get the information out yet they turn students off by sounding pushy or salesy. We certainly don't want that! Have you ever tried to "match" a students pitch vs. speaking loud all the time? Sometimes this can be a very effective technique to building rapport.

Dr. Jean Norris

Discussion Comment

Improving Your Call Process

I guess it's good for the prospective student that their called is answered promptly. So many businesses miss this opportunity however you bring up a good point - how to get back with those who don't leave a message. What can you do to resolve (or at least lesson) this given you don't have caller id, Peter?

Dr. Jean Norris

Discussion Comment

Your personality and leadership style

Your leadership style seems to be a mix of improving yourself and others. That's a great sign of a strong leader, Virgie! My guess is others learn a lot from you through observation of how you handle situations. What do you think?

Dr. Jean Norris

Discussion Comment

Improving Communications

My guess is they learned a lot from you too, Jeannette!

Dr. Jean Norris

Blog

Career Colleges LEAD Over Community Colleges on Student Satisfaction

Check out a national study of current career college students who attended community colleges in the past. Career colleges beat the community college on 13 of the 14 aspects of the college experience. Go to www.nortonnorris.com to view the studies.

Dr. Jean Norris

Discussion Comment

Work environment and motivation to lead

Very inspirational to see you include, "...to learn from one another." That surely makes for a motivational environment. I'm curious, Virgie, it sounds as if you have control within a classroom setting but how does the environment outside your classroom impact your motivation to lead?

Dr. Jean Norris

Blog

Career Colleges Take the LEAD over Community Colleges in National Study

As leaders, it's important to proactively seek differing viewpoints. We just completed a national mystery shop of the community college sector and a survey of career college students who attended community colleges in the past. Go to www.nortonnorris.com for a copy of the studies AND watch an interesting video showcasing community college marketing. You might be surprised at what we found!

Dr. Jean Norris

Blog

Career Colleges WIN over Community Colleges in National Study

Ever wonder where your real estate taxes go to? We just completed a national mystery shop of the community college sector and a survey of career college students who attended community colleges in the past. Go to www.nortonnorris.com for a copy of the studies AND watch an interesting video showcasing community college marketing. You might be surprised at what we found!

Dr. Jean Norris

Discussion Comment

Improving Communications

Wow that had to be a challenging position! Based on your earlier response, it sounds as if you learned a lot about superior communication.

Dr. Jean Norris

Discussion Comment

Making a Positive Impact

Yep! It's all about the student, isn't it?! Sometimes "internal customer service" is the first step in providing exceptional service to those who use our services. Sounds as if you already knew that though!

End of Content