Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

Your Listening Limitations

This is a tough one! It certainly can be hard to listen to others when you may already know (or assume to know) what they need. The important insight here is sometimes THEY need to think it through and say it for themselves.

Dr. Jean Norris

Discussion Comment

Your Communication Methods

That sounds like a good idea, Maria. Developing your personal script allows you to keep the main points top of mind while allowing flexibility in your conversation. Let me know how it works for you!

Dr. Jean Norris

Discussion Comment

Your Listening Limitations

Couldn't have said it better myself, Elaine! FOCUS will also help you read what they are saying beyond the simple words they utter. So much can be learned by watching and reading your audience. Great insights!

Dr. Jean Norris

Discussion Comment

Communicating with Groups

Ah yes - the power of questions! The types of questions you ask are important as well as making sure appropriate questions are customed to all members. Do you have any examples of the questions you ask?

Dr. Jean Norris

Discussion Comment

Improving Communications

Great idea, Elaine. It is so true that we tend to get comfortable in our own "social circles" and by default exclude others. Communication and seamlessness can be improved by simply making the effort to do so.

Dr. Jean Norris

Discussion Comment

Your Listening Limitations

Great insight, Irene. Sometimes half the battle is understanding what we do that may impede good communication. The other half of the battle is choosing to do something differently - so easy just to keep doing things the same old way. It does sound as if you found a tool (Repeat, Reflect, Rephrase) that will help you. Good luck and continued success!

Dr. Jean Norris

Discussion Comment

Moving Through the Communication Hierarchy

Yes it can be challenging to find mutual interest however this is essential to moving forward. It's great that you realize this can be tough and perhaps can now see what you need to do (perhaps spending more time in small talk) before they give you the signal it's ok to move on. Great insight, Elaine!

Dr. Jean Norris

Discussion Comment

Your Listening Limitations

Ahhh...that's a great awareness, Elaine. So many people think about what they're going to say next while the other person is speaking. Now that you know this...what will you do differently?

Dr. Jean Norris

Discussion Comment

Communicating with Groups

Another great idea! It is definitely important to use your eye contact with the person speaking. I love the idea of turning to others to encourage input too. What else can you do to encourage them to share their thoughts?

Dr. Jean Norris

Discussion Comment

Improving Communications

Good idea, Elaine. And how do you go about building that relationship to learn more about the other department?

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