Dr. Jean Norris

Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education.  I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean.  My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer.  Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards.  To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Activity

Kelly, Great place to start and easy too! It's amazing how a smile can really shine through in your telephone conversations and help to establish a connection and level of comfort for your student. Let us know how it impacts your telephone communications! Dr. Jean Norris
Great place to start, Dominique. Being able to adapt your communication is a powerful way to demonstrate a connection between you and your students. You mention that you will be sure to ask good questions. What are some of the questions that you might ask to adapt your communication? Dr. Jean Norris
Jason, Thank you for sharing your personal awareness. This is so important because when you are aware of the situations that you might make assumptions about, you have the opportunity to pause and choose a different response. It sounds like you are making a concentrated effort to find out more about the students unique situation rather than guessing that it is just like another student's. Keep up the good work. Dr. Jean Norris
Jason, Excellent insight. It sounds like you would like to ensure your reps have information to be prepared to respond appropriately in any situation. What are some resources that you would consider adding to increase your team's knowledge? Dr. Jean Norris
Julie, Great questions. I see that these are examples of open or exploratory questions that encourage dialogue between you and your students. These are also engaging questions that allow your student to answer without feeling as though they have to defend their response. Dr. Jean Norris
Kelly, Excellent way to approach communicating with groups. It sounds like you value each member's input in a group setting and do your best to demonstrate that by actively engaging everyone throughout the process. Keep up the good workd! Dr. Jean Norris
Kelly, Great insights! Being able to see the cues from body language and facial expressions is helpful when trying to adapt your communication style. What do you think are some of the things that you use in your face to face interactions that might help you improve your ability to adapt during telephone communication? Dr. Jean Norris

Hi Misti.  What specific changes are you referring to?  I'm curious...

So I've been on the road a lot lately attending conferences and speaking with those involved in compliance and accreditation.  In fact, one group had a keynote speaker from the NY Times who offered the following advice.  He said that the career college industry MUST engage in proactive reputation management and re-train anyone working in recruitment!  

The accreditors echoed this belief at a recent CAPPS conference when asked about the pressures being put on them by the DOE.  The methods used in recruitment in the past must change.  What are you seeing at your school (or the industry) that… >>>

Admissions offices all across the country need strong leadership - today more than ever!  These leaders need to bring about major change to recruitment practices way beyond what is mandated through compliance.   To move forward, schools have let go of decades old practices used in recruitment and seek a new model that is in touch with the times!

As James Bertrand wrote, "Once we rid ourselves of traditional thinking, we can get on with creating the future." But change is NEVER easy.  Any ideas on how to make this happen?  

 

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