Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

Your Communication Methods

Wade, Excellent awareness. Non-verbal cues can offer a great deal of information about what's going on with your prospective students. Having the awareness to look to see if the message and non-verbal cues are matching can be a powerful tool in improving your communication. What might you listen for on the telephone as far as non-verbal cues go? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Mirroring or Modeling?

brenda, It sounds like you do your best to model the behavior that you expect in return from the students that you work with. I get the sense that this helps you to build rapport and develop a meaningful relationship with your students. Keep up the good work. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Communicating with Groups

brenda, Great approach. I can see that you ask a number of open questions that allow your group participants to share their experiences. That's wonderful. It also sounds like you work to appeal to a variety of learning styles by providing a tour so that the students can see for themselves and feel what your school is all about. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Your Communication Methods

brenda, Excellent point. I like the analogy of the phone call being like "The Voice". The phone call gives you the opportunity to truly listen to what your prospective student is telling you about their specific needs. Not only is it important to ensure you've got the message right, but you also want to listen for some of the non-verbal cues (such as their tone, beliefs, surrounding environment, etc.). Picking up on these cues demonstrates that you are listening and that the student is important to you. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Improving Your Call Process

Steve, It looks like you've considered all of the possibilities when it comes to managing your call process with the ultimate goal being serving your students to the best of your ability. How do your students respond to this level of service? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Successfully Building Rapport

Great awareness, Geoffrey. What will you do to help develop those things? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Reading People

Mike, That's great to hear. Applying what you've learned is a great way to continue to boost your confidence and hone your skills in personal interactions. Good luck. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Communicating with Groups

Emily, Thanks for sharing your insights. Giving all members of the group the opportunity to be heard is a great place to start. It sounds like you do your best to ensure you give your attention equally. Keep it up. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Your Listening Limitations

Dominique, Great awareness. When you identify the particular instances in which you limit your listening, it's easier to adapt in that situation. What specifically will you do to overcome this listening limitation in the future? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Sharing Expertise with your Prospective Student

Excellent insights, Mike! Taking the time to develop a relationship and get to know your students on a personal level is essential to positively impacting those relationships. And you're right, today's students are incredibly savvy, have a great deal of information at their fingertips, and an abundance of technology at their disposal. And yet, many of them crave the personal attention that is offered when another person takes the time to get to know them and their story. Keep up the excellent work. Dr. Jean Norris

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