Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

Improving Your Call Process

Steve, It looks like you've considered all of the possibilities when it comes to managing your call process with the ultimate goal being serving your students to the best of your ability. How do your students respond to this level of service? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Successfully Building Rapport

Great awareness, Geoffrey. What will you do to help develop those things? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Reading People

Mike, That's great to hear. Applying what you've learned is a great way to continue to boost your confidence and hone your skills in personal interactions. Good luck. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Communicating with Groups

Emily, Thanks for sharing your insights. Giving all members of the group the opportunity to be heard is a great place to start. It sounds like you do your best to ensure you give your attention equally. Keep it up. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Your Listening Limitations

Dominique, Great awareness. When you identify the particular instances in which you limit your listening, it's easier to adapt in that situation. What specifically will you do to overcome this listening limitation in the future? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Sharing Expertise with your Prospective Student

Excellent insights, Mike! Taking the time to develop a relationship and get to know your students on a personal level is essential to positively impacting those relationships. And you're right, today's students are incredibly savvy, have a great deal of information at their fingertips, and an abundance of technology at their disposal. And yet, many of them crave the personal attention that is offered when another person takes the time to get to know them and their story. Keep up the excellent work. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Your Communication Methods

Kelly, Great place to start and easy too! It's amazing how a smile can really shine through in your telephone conversations and help to establish a connection and level of comfort for your student. Let us know how it impacts your telephone communications! Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Adapting Your Communication

Great place to start, Dominique. Being able to adapt your communication is a powerful way to demonstrate a connection between you and your students. You mention that you will be sure to ask good questions. What are some of the questions that you might ask to adapt your communication? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Overcoming Your Listening Limits

Jason, Thank you for sharing your personal awareness. This is so important because when you are aware of the situations that you might make assumptions about, you have the opportunity to pause and choose a different response. It sounds like you are making a concentrated effort to find out more about the students unique situation rather than guessing that it is just like another student's. Keep up the good work. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

The Admissions Professional's Code of Conduct

Jason, Excellent insight. It sounds like you would like to ensure your reps have information to be prepared to respond appropriately in any situation. What are some resources that you would consider adding to increase your team's knowledge? Dr. Jean Norris

End of Content