Dr. Jean Norris

Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education.  I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean.  My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer.  Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards.  To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Activity

Great ideas, Arilton. In many cases the person you are mirroring won't pick up on the fact that you're doing it. They'll be more aware of the fact that you seem "like" them and this will help them to relax and feel more comfortable with you. A great way to practice to increase your own comfort level is to try this with family and friends. It gives you the chance to practice in a setting where you feel comfortable. Good luck! Dr. Jean Norris
Sally, Great insight. It is always helpful to ensure a consistent message has been communicated across departments. How might you go about ensuring that consistency in your communication? Dr. Jean Norris
Arilton, Thanks for sharing. It sounds like having the ability to see yourself on the phone may be just what you need need to help your phone communications. What are some other ways that you think you can improve your communication on the phone? Dr. Jean Norris

Excellent awareness, Arilton. Knowing what limits your ability to listen is important in knowing how to address it. This is not an uncommon limitation. Your brain is a powerful muscle and it tends to fill in any gaps during conversation with the many things on your to do list! One technique that you can use is the 3 R's (repeat, rephrase, or reflect). When you repeat, you're simply repeating back to the student what they've told you. Rephrasing means that you're putting the message into your own words, and reflecting allows you the opportunity to express the feelings or emotions… >>>

Sally, Listening is one of the most important skills you can use when working with students. It's also a powerful way to build rapport with another person. How do you typically demonstrate your listening skills in a conversation? Dr. Jean Norris
Great awareness, Sally. It sounds like you recognize ways that may help you build and maintain rapport with your students. Having the ability to communicate with a student in Spanish is a wonderful way to meet them where they're at. What are some of the ways that speaking Spanish has helped you build rapport with your students? Dr. Jean Norris

Strong leadership at all levels of the organization is essential to success, not just for performance indicators but to know that there are people throughout minding the mission.  So how do you know this is happening in your organization?  And how do you build strong leaders if it's not happening?

Just curious what the thinking is out there on the impact of the admissions office in student retention.  Specifically, how does the sales methodology used in admissions impact student retention?

 

Just curious what the thinking is out there on the impact of the admissions office in student retention.  Specifically, how does the sales methodology used in admissions impact student retention?

Wade, Great suggestions. Being open to your students and learning about what makes them who they are will go a long way in helping you to develop a relationship. What type of questions would you ask to gain an understanding of your audience and the groups culture? Dr. Jean Norris

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