Dr. Jean Norris

Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education.  I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean.  My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer.  Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards.  To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Activity

Judi, Thanks for your insights. It can be difficult to keep your own goals in sight when your day to day tasks pull you in multiple directions. Knowing your goal is one thing, but writing that goal down as well as the necessary steps needed to achieve your goal is another. Having your goal and action items on paper and within your view everyday allows you the opportunity to assess where you are in terms of achievement, adapt the timeline, action items, or even the goal (if necessary), and celebrate your wins along the way! Best of luck to you… >>>

Thanks for sharing your approach, Jenny. It sounds like you do your best to remain focused on your student and what they're sharing with you. I imagine your students appreciate the time you give to listen to them. Keep up the good work! Dr. Jean Norris
Jenny, It sounds as if the majority of the time you find communicating with groups pretty easy, which is great. For the instances in which only one person is asking questions, it's great that you are acknowledging the person asking the question. What are some other ways that you help the "quieter" group members feel comfortable asking questions within the group? Dr. Jean Norris
Thank you for sharing your observations about discussing tuition, Marie. This is an important topic for many prospective students and their families, so staying current regarding policies is critical. Dr. Jean Norris
Viene, Thank you for sharing some of your best practices on tour. Introducing students to faculty, staff members and other students is a great way to enhance their connection at your school and help them feel more "at home". What are some other things that you do that help make a tour memorable? Dr. Jean Norris
eiko, Thanks for sharing one of the questions you use to explore your student's environment. Using both closed and open ended questions allows you to explore the student's environment as well as help move the student forward in their decision making process. By tweaking your question a little, you can give your student the opportunity to respond with more information. For example, "what is it that excites you about going to school?" Dr. Jean Norris

You're not alone with this challenge, Viene. Many admissions professionals find that discussing tuition can be challenging at times. The important thing is to not avoid addressing this challenge. One suggestion if you sense that cost is a concern, is to give the student the tuition amount and ask "is that about what you expected?" The student can reply in one of three ways - yes, no, or whoa that's a lot of money. If the response is "whoa that's a lot of money" ask the question "compared to what" to gain an understanding of their baseline comparison. Once you… >>>

Thank you for sharing your insight, Yvette. Many individuals find that they relate to the characteristics of other generations based on their upbringing, history, and beliefs. How might this awareness help you in connecting with your students? Dr. Jean Norris
Discussion Comment
Viene, Using a variety of approaches in your follow up is a great practice as it gives you more flexibility. It can also be helpful to ask the student how they prefer you follow up with them to set the expectation for continued communication and make sure you're communicating in a way that makes sense for your student. Dr. Jean Norris
Arilton, Excellent approach! This is an excellent way to "meet" someone in their model of the world. Think about it, visiting a school can be overwhelming for many prospective students. Helping your students relax by speaking their language is a very powerful tool to help build rapport with your students. I imagine that they are grateful for your ability to do so. Keep up the great work! Dr. Jean Norris

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