College student populations are becoming more diverse.  The range of diversity among current students is wide thus requiring all college personnel to become familiar with how each respective population group needs to be supported to achieve their career goals. This group is for all college personnel who aspire to discuss and master the competencies necessary for exemplary performance and top customer service in a dynamic, rapidly changing higher education landscape.  Group members share best practices, ideas, thoughts, reflections, and resources to help colleagues across the globe improve performance. 


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Need to make changes with multi generational learners | New blog by lisa anthony

To assist with the needs of this changing student population, educators mush consider generational characteristics to ensure equity in learning opportunities. Specifically, educators in the classrooms...

Unique class | New blog by Linda Gordon

This diversity class was unique in its format with reflective writing and videos. I was pleasantly surprised ar finding a resource I did not know - the implicit bias test site from Harvard. I will def...

Skills Training | New blog by Janice Sinoski

In institutions of higher education, student retention is enhanced when the faculty is familiar with the concept of students as customers, implements effective communication techniques, and sets guide...

Agreed | New blog by Paul Rolando

I agree with the above statement

Testing accommodation for the credentialing exam | New blog by Rich Lehrer

I teach in the field of medical imaging and have long been aware that our national board certifying exam will allow testing accoommodation in accordance with the ADA guidelines.  However, I was n...

Incorporating What I've Learned into the Classroom | New comment by Melissa Nazareth

When using teaching tools, such as images and videos, I try to incorporate as much diversity as possible so that many cultures, especially those of the students, are represented within the learning...

Incorporating What I've Learned into the Classroom | New blog by Yolanda Thompson

The most challenging aspect of teaching for me is addressing cultural diversity.  In my classroom setting, cultural diversity extends far beyond geographical lines, so I find myself trying to ide...

Diversity | New blog by lisa anthony

As teachers, we know that every student is unique and an individual. But students often feel grouped—they’re one of the smart kids, they’re on the football team, or they’re so-...

Sharing my thoughts | New blog by lisa anthony

This course has really reminded me to take a step back and be more engaging and flexible.  Human beings are complex individuals and every person is different from the other. It is difficult...

Important Information | New comment by lisa anthony

I agree, very thought provoking. I have had many veterans in my classrooms. I wish I would have watched this last video sooner. We take for granted that everyone should be expected to move at a sam...