Assessing situations
Communication comes in many forms and often people choose what is most comfortable for them rather than what may be the most effective. Evaluating the situation to assess which method of communication would be best is a skill that people need.
In one of the lessons, it explain that instructors are responsible for taking initiative and being assertive in communication. As defined by Carl Benedict, "assertive communication is a style/form in which individuals clearly state their opinions and feelings, and firmly advocate for their rights and needs without violating the rights of others(be sensitive and respectful)".
