<p>Jill,</p> <p>I agree with your post.&nbsp; Empathy is so important when dealing with students in an online learning environment.&nbsp; I have had the experience of teaching in a live class as well as online.&nbsp; Even though the subject matter was the same, the environment had differences.&nbsp; An important factor in contrituting to the success of an online student is keeping the lines of communication going and letting them know what methods are communication are available.&nbsp; We should also do what we can to encourage those lines of communication.&nbsp; Many students can feel intimidated when it comes to asking for help or questions.</p> <p>&nbsp;</p> <p>Afrodite Tsiakopoulos</p>