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Jill,

I agree with your post.  Empathy is so important when dealing with students in an online learning environment.  I have had the experience of teaching in a live class as well as online.  Even though the subject matter was the same, the environment had differences.  An important factor in contrituting to the success of an online student is keeping the lines of communication going and letting them know what methods are communication are available.  We should also do what we can to encourage those lines of communication.  Many students can feel intimidated when it comes to asking for help or questions.

 

Afrodite Tsiakopoulos

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