Fortunately this training deals with not only the students and their issues, but also the crises that this instructor feels at times. Everyone has a unique set of issues. I will work on being more empathetic. I think that is the most important issue dealt with here.
In this course, I learned a few new strategies to help deal with a crisis within and outside the classroom. My favorite is "staying calm is contagious". I never thought of this as a strategy, but it makes sense. I plan on practicing some of the techniques that were provided, and believe it will help me manage my class and students better.
