Be proactive with retention. Just like we maintain maintenance records on our equipment to ensure it is operating well and won't break down, we need to be just as aware of employee maintainence. 

Student retnetion is a team effort and we need to know our guidlines and how we can assist students when they encounter problems that require our aid. This in turn helps with retention. 

I have learned that there are two types of attrition. I honestly did not know that academic boredom was a unnecessary attrition or even a attrition at all. I also found the "creating a carnival atmosphere does not improve student commitment to the school" to be a key item to remember. The environment is one thing but to have staff be part of that environment and be in sync really allows the students to see what the school is all about. 

I Also really liked the part about what improved retention looks like  for the entirety of the school. 

to monitor my own feelings and communications because they effect the students greatly 

Retention is everyone's responsibility.

Retention is the responsibility of everyone on campus, and student satisfaction is significantly a reflection of students' experience interacting with the institution. I also found the facts and myths to be quite informative and relatable. 

I believe that that student services is an opportunity to guide students through what sometimes looks like muddy waters to the finish line. To be able to guide students through their education journey, relationships have to be built and resources need to be given for a chance of an successful outcome. 

Understanding what ways to gather informationa ndunderstand what the students needs are will help in preventing students from getting to the point of making poor decisions. 

Sales awareness is important, but for me, self-awareness is the key to success. At the end of the day, you are selling a product but also selling yourself (students must like you/enjoy your personality). Students are more inclined to enroll in the University if they have an emotional attachment. Personalization to the enrollment process is also an important step. 

Feedback from students is important in order to make improvements and to keep getting better as an organization. Management and strong leadership are important, as well as effectively communicating with all the departments. Making sure employees are excited about their positions and understand their job duties is also important to ensuring the students feel comfortable and confident in their decision to enroll at the University. Management and leadership can utilize a reward system for great customer service in order to keep morale high and retain valuable employees.