I learned that audits and program reviews measure the Administrative Capability (§ 668.16) of the entire institution rather than just the financial aid office, highlighting that systemic errors in R2T4 or SAP are often the result of poor interdepartmental communication. I will apply this by establishing a monthly reconciliation process between the Registrar, Business Office, and Financial Aid to proactively identify and correct discrepancies, ensuring that our internal controls prevent patterns of error before they become costly audit findings.
