In regard to "After the Admissions Department has qualified the prospect and laid out a program of interest, the next step is to get the prospect in front of your Financial Aid Officer within 48 hours." , at what point would you consider a student "qualified"? Our Registrar gets many students asking for a financial plan before they even complete an application to determine if they will eligible for financial aide and therefore worthwhile for them to apply? Is requesting a full application before forwarding information to the financial office considered proper customer service?
