Absolutely. Admissions reps are the face of the school and have to always act with integrity and ethics whatever situation may arise.
Our school has a Power Point presentation as well. I feel it helps the Admissions Rep to stay on track as well as to not forget important information. It also adds a more visual piece for the prospective student.
Admissions must know the Enrollment process and be impeccable with their word.
I too agree. It could be tempting to deviate but, in the end you are hurting not only yourself but, the school and the potential student. It is best to also ask someone with more experience if you are unsure of answer instead of trying to come up with something on your own. With all the training provided, all Reps should know it is in their best interest to stay inline with policies and procedures!
This is all true. If a student is fully aware of all the steps of the admissions process, he or she can make the best decision for himself or herself in regards to continuing or not with enrollment. A college's goal should be to do what's best for each student, and not simply to make a profit. If a school is transparent about its admissions process, it can be sure it's in line with this goal.
