Richard Lee

Richard Lee

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The course was very interesting and somewhat nostalgic. I am soon to retire from my position as chief campus administrator and I was reminded of how may leadership and management style has evolved through the years. In my experience, working in a small organization, it is much easier to develop team members into good influencers. The importance and enthusiam of the organizational vision and reasons why are fundamental to dealing with change. If the team members truly feel like an investor in the organization, adaptation and change will be a natural part of growing the business. To coin a phrase,… >>>

With regard to program delivey expectations, we have learned that most prospective students are not effective listeners. Often, when touring or first enrolled, due to excitement, nervousness or just feeling overwhelmed, we take whatever time is necessary to communicate effectively and seek reflection of what has been told to the prospect. It is of vital importance that the prospect clearly undertands expectations. Not only his or hers, but the expectations of the school as well. 

 

Our school mamangement makes clear to all employees the importance or permissible language and competitive integrity. So much so, the dos and don'ts are part of our culture. Meetings are held periodically to discuss questions raised and appropriate responses to said questions. If you are not a subject matter expert, refer the individual to someone who can help. Learn the values of saying, "I do not know, but will refer you to someone who can help." 

 

What I have learned is our school is compliant with the standars and principles outlined in this course. Even though we do not accept Federal Financial Aid and we carry only programmatic accreditation, we still abide by the appicale values and ethical standards of program integrity as regulated by the US DOE. The bottom line is, treat others as you would like to be treated.

 

As a School Director, the Career Services provided by our school is vital to our business. Simply put, the goal of career services is to assist graduates through the often daunting preparation and process of legwork required to prepare for and seek employment. The perception of the viability of the training programs is directly related to the success of the Career Services process. The process starts with a culture of understanding the needs and goals of the individual, providing career education and guidance, and supporting the graduate well beyond graduation. The process for success begins with Admissions, is reinforced throughout… >>>

As an admission representative you may have a gut feeling someone may not be a successful student. Is it ethically required to deny enrollment or not?

That is a loaded question. We are trying to make assumptions based upon information that has been made available to us or assumptions based upon our own assumptions or prejudices. We need to be very careful when engaging in this disucssion with an individual. Our approach is to offer the individual who is on the fence a no-risk try-before-you-buy with a safety net.

Our school does not require an individual to have a high… >>>

The Ohio Faculty and Staff Compliance Course OH110 is a great tool to brush up on compliance areas and issues that do not arise very often in our school. It is easy to forget knowledge that is rarely utilized. The only "downside" to the course is the time spent concenring federal financial aid and Title IV of the HEA. Ou school does not accept federal financial aid. However, the other federal laws within that concern telemarketing and Can/Spam are of value. Overall a good refresher experience. 

You might try the US Department of Labor, Bureau of Labor Statistics. Occupational Outlook Handbooks are available for every occupation and education level (SIC code). The following is a link to the BLS page http://www.bls.gov/ooh/home.htm

 

The importance of training programs such as CM305 cannot be overstated for admission representatives and recruiters but also for any school employee who is exposed to questions from prospects. The key is, unless you are a subject matter expert, do not provide "an answer" in the absence of the "correct answer". Integrity and compliance demands accuracy and truthfulness, which will benefit all involved. 

 

CM202 was a candid reminder of the fact that we as admissions reps are ambassadors for our schools. In spite of the fact that we all strive to make our numbers, our first obligation is to the prospect. It is not enough to sell a prospect because negative word-of-mouth, especially in a world of social media can kill a program or school's reputation very quickly. Honesty and integrity are the order of the day.

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