Tanisha Bent

Objections are good. It means the person has interest an may simply need some more clarity and motivation. Be persistent.

Be prepared. Practice. Smile when on the phone. Ask questions and allow the student to speak. Also, be dedicated to making all alls plus one.

It is important to have the right number of persons to answer calls whether at fron desk or in admissions. Building rapport, gathering information and giving information are vital to providing excellent inbound call experiences.

Follow-up is necessary and both student and admissions have a role bility and responsito play in the process. 

I know I have used money in the past as a cover because I felt uncertain about an institution and its program. in this case, I understand the importance of admissions trying to better understand the student to get a break through and eventual enrollment of the prospect.

Communication is a process. It is important to have a plan. Envision the outcome and build towards it. Be sure to follow the steps required in the communication hierarchy.

It is important to get the buy-in of the student from the point of awareness throught their research, shopping or browsing, ensuring that we captivate their interest and lead them to make a purchase which is their enrollment. I have also learned that the traditional face to face admissions interviews are costly and time consuming. The new hook is a no-pressure approach with prospective students having access to information 24/7. The new hook allows for interaction between admissions and students so that the admissions can get a deeper knowledge about the student. It must be noted that not every prospective… >>>