Raymond Donnelly

This section provided valuable insights on e-learning structure, roles and responsibilities; as well as; expectations and the responsibility and ownership of empowering, informing, self-assuring, instilling confidence in e-learning student. 

The key takeaway for me is the importance and personal interest that should be placed on 'clear and concise' communication, communication styles and efficient use and awareness of ALL accessible online resources resources available. 

This topic was specifically helpful in defining and establishing a 'standard' of/in effort, actions, behaviors and attitudes when representing your school and servicing prospective students. 

This is a reminder that interaction with our educational institutions (initially) should be engaging, thought provoking, compelling experiences that leaves a person (prospect, business partner or Not?) gratitude filled. 

Customer Service is most effective, efficient and appreciated when it is embedded deeply into the culture, mission and personal interest(s) of everyone involved in the customer/student experience. The impact (of great customer/student service) is far more appreciated and impactful when all efforts are 'organic' and 'uniform'. 

The Phone v In-Person building of value caught me attention; and challenged me to ensure that my 'voice' and 'visual' presentations have the same impact, emphasis and "wow". Made me think. 

 Subject matter is pretty straight-forward; main takeaway "value" is prospective student defined. 

Great tools and strategies to ensure challenges are addressed in a structured-uniform manner. 

Presenting Value is equally as important as knowing the value of the school/programs as well as the value needs of the student. My greatest takeaway is perfecting the art of presenting the value to everyone; most importantly from a perspective that they (the individual) would appreciate... value. 

Understanding Value is an extension of understanding your prospective students perspective, perception.  In understanding your prospects benefits, commitment, efforts and risks... you're able to form, grasp and architect their perceptions of the program, school, etc.