Raymond Donnelly

An understanding of generational differences can reduce misunderstandings and miscommunications.

This is definitely an area of 'ongoing' assessment and improvement for me. leaving effective voicemails is truly a skillset-tried and proven. Perception is absolutely everything! I have (and vow to never again.) "...viewed (voicemails) as the ultimate gatekeeper; an alternative is to view it as the ultimate advertising vehicle." as stated in this section. Unexpected good read!

'Overcoming Obstacles' introduced a strategic approach that I really-really like "...outweigh, clarify and weaken" which can be respectfully used in almost every situation; in a manner that shows personal interest and compassion. Great approach! Also, I noticed this statement which speaks for itself "...be persistent – you can never lose a student until you decide to quit." Ownership.

Good information. 

Powerful Telephone Techniques --> The Inbound Call Experience. GREAT topic/skill-set to always attempt to improve upon and refine, The (AR) process of building rapport and gathering information has proven to be one of the most critical steps in (specifically) inbound call communications. Building rapport and gathering information is the equivalent of Math and the orders of operation; the mistakes or over-sights made early in problem solving (building rapport, info. gathering, discovery) will be the same obstacles, objections and issues that will require being 'revisited'... even if successfully. 

Good information on state licensure standards/practices, professional development, training and ethical standards. 

Very interesting read and I am completely confidant that with all that I have learned in this section there is so much more to digested. State regulations and military benefits was a very informative read. 

Integrity. Integrity. Integrity. Accountability. Accountability. Accountability. Compliance during all student interactions is an expectation that should never be situational or conditional. Obvious, right? Not so obvious is the individual accountability to remain abreast-knowledgeable about compliant actions, behaviors and attitudes in student interactions. Compliance is the 'law' you have to know it to abide; 'ignorance to' is not an acceptable excuse. Integrity. Integrity. Integrity. Accountability. Accountability. Accountability.

Appropriately titled section "Doing the Right Thing". Compliance is an area of interest that requires continued follow up, study and keeping abreast. We all should know and be aware of not just compliance standards and practices but penalties also. This the dot the 'I' cross the 'T' section. 

Adapting communications to facilitate student success is difficult and almost impossible if I am not 'in tune' with the pulse of my student. Effective listening, discovery, building trust and confidence are key components that; if neglected; precipitate a seemingly impossible follow up communications process. Delivering on your promise, providing ongoing support, being action oriented and offering resources/support are all obvious-simple concepts of an effective 'Follow Up Strategy' that are far too often under utilized effectively. This can always be improved upon.