Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

Improving Your Call Process

These are great questions Brian. As you point out, it's not only admissions professionals that need to think about the inbound call process but the receptionist as well. Based on what you learned in the course, what tips could you provide to your receptionist? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Exploring All the Options for your Prospective Student

It sounds like you have a student-focused approach that ultimately helps the student succeed, even if it means they need to go to a different school. Think about the positive impact that has and the opportunity for referrals! Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Sharing Benefits from the Student's Perspective

It makes you appreciate the power of great customer service doesn't it? Thanks for sharing Trang. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Effective Teams

I'm a fan of setting clear goals and expectations for the team. In the absence of shared goals, people may not be working in the same direction or get into trouble for "assuming" expectations. What might you do to help establish clearly defined goals in the future? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Your Team Role

I'm sure your team appreciates your eye for detail combined with being a team player. It takes all types to have a well-balanced team. Based on your comments that seem reflect a level of perfectionism, how can you adjust your approach so that you can move forward and efficiently complete tasks? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Reading People

Great plan! Let us know how it works out for you May. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Your Listening Limitations

You bring up a common struggle for many people, having much to do and what seems like not enough time to do it - right? What it boils down to is that listening is a choice and when we make the decision to focus on the other person that's all that is important at that moment. May, what can you do to remind yourself to make the choice to listen in your conversations? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Communicating with Groups

Asking questions is a great way to engage people in the conversation. How do you get the quieter folks to participate? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Interpreting Others' Communication Preference

Don't you love when we are proven wrong but it works to our advantage? Thank you!

Dr. Jean Norris

Discussion Comment

How Do You Learn Best?

Natasa, Great self-awareness! Thank you so much for elaborating and sharing your experience. Dr. Jean Norris

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