Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

Questions to Elicit Information

Hi James. Great question. What? and How? questions are great to elicit more information than a simple Yes or No response. I'm curious how you know if someone is unhappy with their current situation though.

Dr. Jean Norris

Discussion Comment

Inbound Calls at Your Office

That's a great technique, James. How do you handle it when you have several calls that come in or if a call comes in at an "untimely" moment in your student interaction?

Dr. Jean Norris

Discussion Comment

Your Most Challenging Obstacles

Hi Priscilla. Interesting challenge for sure. Certainly it's valuable to try and see things from their perspective however I wonder if it would be effective to set some kind of an expectation that is more immediate vs. call back when it works out. I'm afraid we don't hear from those folks ever again. What do you think?

Dr. Jean Norris

Blog

We Need Leaders in the Sector Even More Today

Given today's Senate hearings and the obvious uphill battle the career college sector faces, we have to call on leaders at all levels to move on and through this unfortunate circumstance. The "bad apples" have created a tough time for everyone. Are you up for the challenge?

Dr. Jean Norris

Blog

Ethics in Admissions and Recruitment

Wow! Haven't watched all of the today's Sentate hearings but this surely is a call to action for all of us working in the career school sector. Now don't get me wrong...I've known not-for-profits that practice some of the very techniques the videos showed from the GAO. The bottom line is this - if one wouldn't be proud to have their sales practices showcased on national tv then why even do it? It surely can't be because those tactics work with today's students - just look at conversions from the old days until now.

Dr. Jean Norris

Discussion Comment

Inbound Calls at Your Office

My guess is that the student you are with may feel appreciative of your guesture NOT to answer the phone. Sometimes it may feel like second nature to simply pick up. Given how hard it is to get in touch with students it's probably hard to let it ring, too. I bet it takes more effort not to answer it. I'm curious, what does your voicemail message say?

Dr. Jean Norris

Discussion Comment

Your Phone Personality

This is an excellent technique, Priscilla! By repeating back what the caller has asked or commented on makes them feel heard. It also aids in getting them the right information or to the correct person faster.

Dr. Jean Norris

Discussion Comment

Improving Your Call Process

Hi Priscilla! Yes, sounding more personable over the phone will help prospects, students and others feel more "connected" and thereby begin the process of building a relationship. This "tweak" to your process can go a long way in building value and alleviating negative attitudes. Thanks for the response!

Dr. Jean Norris

Discussion Comment

Deciding to be a manager or leader

Hi Donald. You're absolutely correct that it takes both someone with skills as a manager and a leader as well as the ability to read the environmental changes. I'm curious, would you manage/lead each person on your team in the same way?

Dr. Jean Norris

Discussion Comment

Is being a leader more important?

Great thought, Donald. You are so right that it depends on the situation and the people. The ability to "read" and consider the big picture is critical along with having the skills to deliver in both roles. Thanks for your thoughtful post.

End of Content