Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

Breaking Bad Habits

Hi Peter. You actually made me laugh out loud with your comment regarding "not being the only one" who is multi-tasking! Thank you for being honest, too! You seem to have discovered three critical and meaningful areas of focus for yourself: pace of your speech; gathering information and multi-tasking. It's wonderful that you've discovered these elements. Now how will you go about tackling these areas to improve?

Dr. Jean Norris

Discussion Comment

Communicating with Groups

Very nice, Irene! Eye contact, open ended questions, reflect/rephrase - sounds like you have a lot of tools to engage multiple members in a group. Have you ever had a situation where it was hard to get someone engaged in the conversation? What do you do?

Dr. Jean Norris

Discussion Comment

Your Communication Methods

That sounds like a very effective approach, Irene. Sometimes we just need to "pause" for a moment and review before we hit send. Great work!

Dr. Jean Norris

Discussion Comment

Your Communication Methods

Hi Irene. Looks as if you prefer face to face whenever possible. I agree that it is so much easier to understand what people are really thinking. In the absence of this critical piece of information...errors may occur. And yes, email is one of the biggest culprits! I'm curious, how will you specifically work on improving your understanding of email messages?

Dr. Jean Norris

Discussion Comment

Ways to motivate other people

This is so true, Virgie! So how do you do this? How does someone motivate another person?

Dr. Jean Norris

Discussion Comment

Inbound Calls at Your Office

Sounds like you have multiple avenues to deal with calls that come in when you are with a student. That's great, Peter! I'm also betting the student you are with feels attended to since you don't divert your energy when a call comes in. Given how hard it is to get in touch with students these days, what can you do to make sure their questions are answered as quickly as possible (since they're use to instant response) when you're not available?

Dr. Jean Norris

Discussion Comment

Your Phone Personality

Very good awareness of your pace, Peter. Sometimes people speak quickly to get the information out yet they turn students off by sounding pushy or salesy. We certainly don't want that! Have you ever tried to "match" a students pitch vs. speaking loud all the time? Sometimes this can be a very effective technique to building rapport.

Dr. Jean Norris

Discussion Comment

Improving Your Call Process

I guess it's good for the prospective student that their called is answered promptly. So many businesses miss this opportunity however you bring up a good point - how to get back with those who don't leave a message. What can you do to resolve (or at least lesson) this given you don't have caller id, Peter?

Dr. Jean Norris

Discussion Comment

Your personality and leadership style

Your leadership style seems to be a mix of improving yourself and others. That's a great sign of a strong leader, Virgie! My guess is others learn a lot from you through observation of how you handle situations. What do you think?

Dr. Jean Norris

Discussion Comment

Improving Communications

My guess is they learned a lot from you too, Jeannette!

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