Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

Your Communication Methods

So it sounds as if you want to be as comfortable on the INSIDE as it appears on the OUTSIDE. Do I have that right?

Dr. Jean Norris

Discussion Comment

Adapting Your Communication

Presenting in front of large groups can definitely be intimidating! I believe it's one of the top fears people have in life. What specifically about large group presentations is intimidating to you, Aida?

Dr. Jean Norris

Discussion Comment

Your Communication Methods

Wonderful insight Francette! Sometimes when things don't work out, the best you can do is use it as a learning moment and it appears you have. Preparing for phone conversations by working on communication skills is a great goal. How specifically will you go about working on this area?

Dr. Jean Norris

Discussion Comment

Tools to Overcome Obstacles

This is so true, Avery. It certainly is important to understand the true obstacle/concern and acknowledge the student's perspective. How do you think the "techniques" of overcoming obstacles may change given how prospective students have changed over time (i.e. don't trust as much)?

Dr. Jean Norris

Discussion Comment

Making a Positive Impact

Great idea, Allan! It looks as if you are reaching out to others in your organization to share ideas. This is a great way to build your knowledge and share ideas. Keep it up!

Dr. Jean Norris

Discussion Comment

Your Communication Preference

Great insight, Allan. Flexibility is definitely a great skill to have - expecially in admissions. Do you have any specific examples of adapting to a student based on their communication style? Would be great to learn what you do!

Dr. Jean Norris

Discussion Comment

Improved Communication with the Generations

It sounds as if you work with a variety of generations in the workplace. Now that you've picked up some knowledge on how each generation is unique, how specifically will you use what you've learned to improve communication?

Dr. Jean Norris

Discussion Comment

Reading People

Great observations, Irene! It appears you are looking (and listening) for the real messages being sent from your students. If you see that they aren't interested, what can you do?

Dr. Jean Norris

Discussion Comment

Your Phone Personality

It sounds as if your phone personality is a great mix of listening with intent vs. being distracted. That's very important and usually is quite distinguishable from the other side of the phone. I'm curious though, how will you know the best option for the student?

Dr. Jean Norris

Discussion Comment

Work environment and motivation to lead

It sounds as if you've experienced some of the fallout from poor leadership. Even though it sounds unpleasant, the good thing is you seemed to have learned a lot from this experience. What might be a way to counteract management's actions to build a team and motivate them in a single direction even when not in charge?

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