Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

Communicating with Groups

Very good observations, Sarah!

Dr. Jean Norris

Discussion Comment

Communicating with Groups

I'm seeing two things here that you do, Sarah. First, it appears you read your audience. That's excellent and so important. The second thing is you react to the signs by doing something differently. If they aren't responding, you use different "tools" such as hand gestures, eye contact and smiling. Question is how do you know when it's working?

Dr. Jean Norris

Discussion Comment

Increase Your Voicemail Success

Great insights, Allan! Sometimes we forget what it's like on the other side of the phone.

Dr. Jean Norris

Discussion Comment

Your Most Challenging Obstacles

Which obstacles are most difficult for you to overcome on the phone and how do you plan to improve your response?

Dr. Jean Norris

Discussion Comment

Your Most Challenging Obstacles

Yes, distance can definitely be a callenge to coming in for a visit. Your approach is quite interesting, too. I'm curious how you know which features and benefits to provide them in order to increase motivation?

Dr. Jean Norris

Discussion Comment

Questions to Elicit Information

These are very interesting questions Allan. What information does this provide you?

Dr. Jean Norris

Discussion Comment

Your Phone Personality

That's an excellent and very effective approach, Allan. In this day and age, we're finding that people don't trust as much as they use to. Having a REAL conversation is key and builds meaningful rapport. Can I ask, how you know they are comfortable with you?

Dr. Jean Norris

Discussion Comment

Your Listening Limitations

Maria that is a wonderful technique that will surely help you focus on listening vs. the internal dialogue. My guess is you'll also start to see a closer connection and rapport with your students. This technique will also help avoid miscommunication. Continued Success to you Maria! Thanks for your thoughtful posts!

Dr. Jean Norris

Discussion Comment

Reading People

You hit the nail on the head, Maria! We really can't change others yet we can make a choice to change what we do based on what we "read".

Dr. Jean Norris

Discussion Comment

Your Listening Limitations

Great, Maria. My question for you is then...what will you do differently to get past those listening limitations?

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