Dr. Jean Norris

Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education.  I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean.  My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer.  Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards.  To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Activity

What areas in the Admissions Professional's Code of Conduct did you identify as your challenges? How do you plan on addressing those challenges?
How do you currently address the cost challenge with your prospective students? What might you try differently the next time this comes up?
How do you feel about exploring all of the student's options with them, including those that don't include attending your school?
Discussion Comment
What are some best practices for follow-up with prospective students? How has your follow-up impacted your results?
What tools do you currently use to address challenges? How are they working for you?
What can you change about your tour to make it more memorable and/or more of an "experience" instead of just a power-walk?
What are some of your favorite questions to ask to find out more about your prospective students? How do they work for you?
What challenges do you find most difficult to address and why do you think they're difficult for you?
In what ways do you think you limit your listening? How will you work to overcome these in the future?
Which of the four elements (product knowledge, sales skills, people skills, and attitude) do you believe are most critical to the admissions professional? Why do you think these are critical to serving students in an ethical fashion?

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