Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

Improving Your Call Process

Good luck ad let me know how it turns out! At the end of the day it's helpful that you realize your processes could use some refinement. The next step is to take action! Maybe it will work; maybe not - but at least you try.

Dr. Jean Norris

Discussion Comment

Improving Your Call Process

This sounds like an interesting process, Nina. It also sounds as if you have an opportunity to improve your phone presence. It's so easy to sound monotone when you say the same things over and over, isn't it?

Dr. Jean Norris

Discussion Comment

Moving Through the Communication Hierarchy

Wonderful! Many people do that - jump to opinions too quickly. In addition, knowing where you are at in the communication hierarchy at any given point can help you take the time you need to really form a meaningful relationship (even on the phone).

Dr. Jean Norris

Discussion Comment

Reading People

This is a great goal, Jeanetta. How specifically will you learn to interpret body language more?

Dr. Jean Norris

Discussion Comment

When You Are Listened To

Again...great insight! Understanding how it feels to really be listened to is a catalyst to wanting to help students feel that way, too!

Dr. Jean Norris

Discussion Comment

Mirroring or Modeling?

Do you ever find that the student doesn't "follow along" with your positive body language? If so, what do you do?

Dr. Jean Norris

Discussion Comment

Mirroring or Modeling?

Very good awareness, Jeanetta! How do you specifically know which one to use with a student who has negative body language? Do you model positive behavior and hope they follow along?

Dr. Jean Norris

Discussion Comment

Your Communication Methods

So glad you were able to discover areas of focus, Margie. The ability to strengthen these identified areas can give you the flexibility you need to connect with more students. Continued success!

Dr. Jean Norris

Discussion Comment

Your Communication Methods

Great insight Jeanetta! It sounds as if you feel a focus on your telephone skills might help you connect better with your prospective students then, right? My guess is if they feel more connected to you and see the value of the visit then they're more likely to show up. Let me know how it goes!

Dr. Jean Norris

Discussion Comment

Improving Your Call Process

This is an interesting process, Brian and a less than customer-service oriented approach, I'm afraid. I'm curious if there is a way within your process to consider other options such as reps being assigned to "call duty" throughout the day; or what about tracking information in a centralized database so you don't need to ask for it twice; perhaps another thought would be to have it ring on all phones at the same time and the first one who picks it up WINS (versus the hunt group function). What are your thoughts?

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