Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

Your Communication Methods

Thank you so much for your honesty Donovan! I so appreciate that! In fact, this self-awareness is a giant first step to moving forward. In my experience many admission reps feel a sense of accomplishment in getting their information "out there" yet may miss the opportunity of really connecting with others in a meaningful way. It reminds me of the question, "Is it possible to be 100% efficient and 0% effective?"

Dr. Jean Norris

Discussion Comment

Communicating with Groups

Looks as if you use several techniques to engage your students, Donovan. That's great news! Asking questions and making eye contact are useful to support engagement. I'm also curious about the approach to having the family sit off the side. That's new to me. In your experience, what are the plusses and minuses when the family is sitting off to the side versus with you and the student.

Dr. Jean Norris

Discussion Comment

Overlapping Styles

It's so nice to get the students that want to talk to us, isn't it? And you're absolutely right to ask open-ended questions to re-engage or dig a little deeper with a student. Great insight.

Dr. Jean Norris

Discussion Comment

Your Most Challenging Obstacles

You're not alone on this one, Jessica. It can be frustrating when you know the multiple benefits your school has to offer and yet the student stops listening after hearing tuition. And while waiting to discuss tuition during the visit could mean the chance to showcase your school, it might also give the student the impression that you're hiding something. Not an impression you're trying to make, I'm sure. The next time you get this question on the phone, try the following approach. Tell the student the cost and then ask, "is that what you expected?" Now, wait for the… >>>

Dr. Jean Norris

Discussion Comment

Moving Through the Communication Hierarchy

You're right, Victor. At times it can be difficult to make small talk with a student who doesn't seem interested. Knowing that small talk is important to getting to mutual interest, how might you handle this same situation differently next time?

Dr. Jean Norris

Discussion Comment

Using Creativity for Call Backs

Love your enthusiasm, Jessica! Utilizing scholarship opportunities and tying in the benefits of what a college degree can do for the student are great approaches. Take it a step further and personalize those opportunities, based on what you know about the student, to demonstrate your commitment to assisting the student achieve his/her goals. Keep up the good work.

Dr. Jean Norris

Discussion Comment

Increase Your Voicemail Success

It's great to hear that you feel excited for your students, Jessica! I imagine that comes through in your messages. You're certainly not alone in wanting to create urgency. What do you plan to differently to create urgency in your messages in the immediate future?

Dr. Jean Norris

Discussion Comment

Successfully Building Rapport

Reflecting on your strengths and challenges is key to improving your skills, thank you for sharing Kristy. What is the first thing you plan to do to help improve your listening skills?

Dr. Jean Norris

Discussion Comment

Successfully Building Rapport

You're right, Kristy, positive body language can help you project confidence and credibility. Besides being in control of your body language, what other ways do you project your confidence?

Dr. Jean Norris

Discussion Comment

Adapting Your Communication

It's true, adaptability is so important when working with students. What are some cues that you look for that signal it's time for you to adapt your approach?

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