Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

Mirroring or Modeling?

Very good awareness, Jeanetta! How do you specifically know which one to use with a student who has negative body language? Do you model positive behavior and hope they follow along?

Dr. Jean Norris

Discussion Comment

Your Communication Methods

So glad you were able to discover areas of focus, Margie. The ability to strengthen these identified areas can give you the flexibility you need to connect with more students. Continued success!

Dr. Jean Norris

Discussion Comment

Your Communication Methods

Great insight Jeanetta! It sounds as if you feel a focus on your telephone skills might help you connect better with your prospective students then, right? My guess is if they feel more connected to you and see the value of the visit then they're more likely to show up. Let me know how it goes!

Dr. Jean Norris

Discussion Comment

Improving Your Call Process

This is an interesting process, Brian and a less than customer-service oriented approach, I'm afraid. I'm curious if there is a way within your process to consider other options such as reps being assigned to "call duty" throughout the day; or what about tracking information in a centralized database so you don't need to ask for it twice; perhaps another thought would be to have it ring on all phones at the same time and the first one who picks it up WINS (versus the hunt group function). What are your thoughts?

Dr. Jean Norris

Discussion Comment

Interpreting Others' Communication Preference

That's an interesting approach, Rick. The idea of asking open-ended questions hopefully will allow someone to share information in which you can learn more about them. It also appears you are watching other signs to learn more - this is great! One's body language can tell a lot more than the words can and you may find you build a high level of rapport by taking this extra step.

Dr. Jean Norris

Discussion Comment

Effective Teams

That's a really good question, Rick. I'm personally a fan of setting clear goals and expectations for the team. In the absence of shared goals, people may not be working in the same direction or get into trouble for "assuming" expectations. Also remember that the reps who got into trouble were not cited for having goals but rather for doing unethical and fradulent things. These are two different things.

Dr. Jean Norris

Discussion Comment

What's Your Generational Style

It's interesting how adapting to help others understand may also assist in getting your message across and avoid confusion. Continued success, Rick!

Dr. Jean Norris

Discussion Comment

Effective Teams

So your organization does not stress common goals, right? I'm curious what impact this has had on the team. Can you share more detail on this, Rick?

Dr. Jean Norris

Discussion Comment

Interpreting Others' Communication Preference

Interesting. What is your specific goal in asking questions? In other words, what do you hope to learn about communication preferences and then what will you do with that information?

Dr. Jean Norris

Discussion Comment

What's Your Generational Style

What specifically about Gen X is the "key to success" for you, Rick?

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