Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

Your Most Challenging Obstacles

Hi Brian. Yes, I hear that cost is uncomfortable for a lot of folks to talk about. I'm cutting/pasting a response that you may want to consider using the next time someone asks you what tuition is. Try this simple dialogue the next time someone asks you for cost. First, answer their question in a simple, straight-forward way. For example, "the tuition for that program is $20,000." Then follow with this question, "is that what you expected?" Their response is key because they only can answer 3 ways (yes, no or I'm not sure). If they say yes or they're… >>>

Dr. Jean Norris

Discussion Comment

Breaking Bad Habits

That's a great observation, Brian. It certainly can be difficult to work so hard and have prospective students tell you one thing and do another. And yes, sometimes people tell us things just to get us off the phone vs. really committing. What specifically will you do to build real relationships on the phone that may result in more commitment?

Dr. Jean Norris

Discussion Comment

Inbound Calls at Your Office

I bet your students appreciate that you are considering their needs first. Have you ever been on the other side of the desk - when someone has taken a call while you're sitting there? How did it make you feel?

Dr. Jean Norris

Discussion Comment

Improving Your Call Process

That sounds like a plan! Perhaps your students will also feel your energy and excitement through the phone too! Good luck!

Dr. Jean Norris

Discussion Comment

Improving Your Call Process

Good luck ad let me know how it turns out! At the end of the day it's helpful that you realize your processes could use some refinement. The next step is to take action! Maybe it will work; maybe not - but at least you try.

Dr. Jean Norris

Discussion Comment

Improving Your Call Process

This sounds like an interesting process, Nina. It also sounds as if you have an opportunity to improve your phone presence. It's so easy to sound monotone when you say the same things over and over, isn't it?

Dr. Jean Norris

Discussion Comment

Moving Through the Communication Hierarchy

Wonderful! Many people do that - jump to opinions too quickly. In addition, knowing where you are at in the communication hierarchy at any given point can help you take the time you need to really form a meaningful relationship (even on the phone).

Dr. Jean Norris

Discussion Comment

Reading People

This is a great goal, Jeanetta. How specifically will you learn to interpret body language more?

Dr. Jean Norris

Discussion Comment

When You Are Listened To

Again...great insight! Understanding how it feels to really be listened to is a catalyst to wanting to help students feel that way, too!

Dr. Jean Norris

Discussion Comment

Mirroring or Modeling?

Do you ever find that the student doesn't "follow along" with your positive body language? If so, what do you do?

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