Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

Your Phone Personality

Sounds as if you have an engaging and positive phone personality, Allen. A lot of folks gauge their effectiveness on the phone by using a variety of metrics. How do you measure success on the phone?

Dr. Jean Norris

Discussion Comment

Work environment and motivation to lead

So are you saying the lack of privacy prevents you from taking a leadership role?

Dr. Jean Norris

Discussion Comment

The impact of the situation

Great example, Christine! So your previous experience is formed, in part, by the people on the team. The recognition that things may not work exactly the same way (with the new team) is valuable to help a leader adjust their strategy. Thank you for sharing! This is an excellent scenario. Continued success!

Dr. Jean Norris

Discussion Comment

We've Never Metâ€¦

Exploration is a good thing for both you and the prospective student. Voice mail messages can be tough even with those you have a relationship with but carry an additional challenge if no relationship is established. So perhaps leaving a lot of information demonstrates to the prospective student that you are willing to help them and therefore...begins to build trust. How else might you try to establish a relationship in a voicemail message?

Dr. Jean Norris

Discussion Comment

Inbound Calls at Your Office

So it appears you answer the phone and take down the phone number versus engaging in a full conversation while a student is sitting with you. Is this correct, Jose?

Dr. Jean Norris

Discussion Comment

Questions to Elicit Information

The power of well-formed questions is amazing, isn't it? As you deliver a question, keep in mind the goal. Is the goal to have them answer it honestly; is the goal for them to answer the way YOU want them to; or is the goal to help THEM figure things out? Some questions from older admissions training methodologies used questions in a very manipulative way to get students to answer in a pre-determined way. Our challenge in today's environment is to reformulate questions to serve students in a very effective and ethical manner. The first question you have here is… >>>

Dr. Jean Norris

Discussion Comment

Using Creativity for Call Backs

This is interesting, Jose (and creative). Can you provide us with a little more detail to understand the value of this approach.

Dr. Jean Norris

Discussion Comment

Your Most Challenging Obstacles

Yes, dealing with the cost response is a tough one especially if we aren't sure what the actual objection is. Are they objecting to the total cost of tuition OR are they objecting to the fact that they don't know how to pay for it? These are two entirely different things and sometimes we miss the opportunity to discover which issue to resolve. Perhaps try to clarify the actual objection first by asking, "What specifically about cost concerns you?" Once you do this, the student will point the way as to what their real concern is.

Dr. Jean Norris

Discussion Comment

Increase Your Voicemail Success

Excellent insight, Bernard! What might a creative message might sound like for you?

Dr. Jean Norris

Discussion Comment

Inbound Calls at Your Office

It certainly is courteous and respectful to let the student know ahead of time there may be an interruption. Have you ever had a time when the student wasn't happy with the fact you answered phone calls while they were sitting there? If so, how did you deal with it?

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