Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

The impact of the situation

I really like your analogy of "bend without breaking". This awareness and flexibility are essential for leadership success. Can you provide an example from your past on how you "adjust accordingly" when the situation requires it.

Dr. Jean Norris

Discussion Comment

Your Phone Personality

Great! I'm curious how you understand and confirm their needs. Can you share your technique with all of us to learn from?

Dr. Jean Norris

Discussion Comment

Your Tips for Making Calls

Yes the high pressure sales techniques are very outdated and ineffective approaches. I love your idea of giving them space however it is useful to put an action step with a date on there too otherwise they may simply "float" around. For example, "it sounds as if you need more time to figure out your childcare, is that right? How about if I give you a call next week after you meet with the facility we spoke of. What's a good day/time for us to connect?"

Dr. Jean Norris

Discussion Comment

Your Most Challenging Obstacles

This sounds like an effective approach Denise. Breaking the overall expense into years is more accurate too for loan eligibility too. If you get a chance look at the other forum posts on some ideas on addressing tuition or cost. You may find some other approaches to add to what you do.

Dr. Jean Norris

Discussion Comment

Using Creativity for Call Backs

Hi Denise. So glad you found a few new things to add to what you already do. Please keep us posted on your success!

Dr. Jean Norris

Discussion Comment

Inbound Calls at Your Office

This is so true Matthew. Any ideas from the other forum posts on how to balance this to serve both the student in front of you and the one on the phone?

Dr. Jean Norris

Discussion Comment

Your Communication Methods

Hello Bernard. This is wonderful insight however I want to point out that your excellent writing skills are still very important. Adding a focus on body language will help give you a more well-rounded communication style in face to face situations too!

Dr. Jean Norris

Discussion Comment

Your Tips for Making Calls

Absolutely! Thanks for the helpful reminder Matthew!

Dr. Jean Norris

Discussion Comment

Your Communication Methods

This is excellent, Ethel. What specifically might you do to make sure your intended message is understood?

Dr. Jean Norris

Discussion Comment

Inbound Calls at Your Office

Wow! You certainly are Balancing a lot. Congratulations on doing so well with all the demands of your job. To answer your question on building rapport first - ABSOLUTELY building rapport first is essential. I would even go so far as to say this is most critical in all student interactions. Keep up the great work Vina and thank you for your thoughtful contributions to the Forum!

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