Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Blog

Adapting Your Admissions Training and Recruitment Tactics

I'm curious what DOA's and admission trainers are doing out there to adapt their programs to be ethical AND effective. Please share your ideas on what needs to change.

Dr. Jean Norris

Discussion Comment

Work environment and motivation to lead

Ok...now I understand. It's an important skill to be able to "read" your associates preferences and understand how they like to receive motivation/feedback. Can I ask another question? How do the overall values and mission of your organization support what you need to be an effective leader?

Dr. Jean Norris

Discussion Comment

Inbound Calls at Your Office

This is a nice balance, Joe. It shows respect for the student sitting in front of you and I'm sure the person on the phone appreciates a call back the same day.

Dr. Jean Norris

Discussion Comment

Questions to Elicit Information

I like where you're going however this is a Yes/No question that perhaps could end the conversation quickly. What is your goal with asking this question, Joe?

Dr. Jean Norris

Discussion Comment

Your Most Challenging Obstacles

Jennifer, it sounds as if you share the exact same concern as another person in the Forum. Can you provide more detail so that we can help you?

Dr. Jean Norris

Discussion Comment

Inbound Calls at Your Office

My guess is the student in front of you appreciates the dedicated attention. Is this your experience, too?

Dr. Jean Norris

Discussion Comment

Your Phone Personality

That's great, Joe! It's always nice to know the extra effort you put into connecting with another person on the phone is appreciated.

Dr. Jean Norris

Discussion Comment

Is being a leader more important?

Very well said, Lynn! Yes, you need both managemement and leadreship skills to be most successful!

Dr. Jean Norris

Discussion Comment

Increase Your Voicemail Success

Very creative approach, Bernard! It certainly needs to stand out from the clutter of all the other calls the prospective student is receiving - especially those from web leads.

Dr. Jean Norris

Discussion Comment

Your Phone Personality

Very nice approach, Brenda. People can certainly feel the energy through the phone, can't they?

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