Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

Your Listening Limitations

Thank you for your honest assessment, Benedict. Sometimes it's hard to come to terms with our own limitations but alas...we're all human. And who isn't guilty of multi-tasking? Your keen awareness is a great first step to improving your listening already. Congratulations!

Dr. Jean Norris

Discussion Comment

Communicating with Groups

Class participation is certainly a good sign that your message is getting across in an effective way. Have you ever found you need to restate the information or do something differently to make sure they understand your message as intended?

Dr. Jean Norris

Discussion Comment

Questions to Elicit Information

Good point, Joe! Thanks for sharing your ideas and experience for us all to learn from!

Dr. Jean Norris

Discussion Comment

Inbound Calls at Your Office

So it sounds as if you've found a good balance of securing enough information from the caller to reach them and then focus back on the student in front of you. I really like the fact that you give them a timeframe to expect a call back too. Nice touch!

Dr. Jean Norris

Discussion Comment

Your Communication Methods

Oh yeah! We've all been there, Benedict! It's a great insight to understand how things may be taken by another person before we hit "Send". Remember, the one sending the communication is the one responsible for how the message is received. It doesn't always seem fair but that's simply how effective communication happens. Thanks for sharing and good luck with future emails!

Dr. Jean Norris

Discussion Comment

Inbound Calls at Your Office

Very true. And taking calls in the middle of the meeting would surely break rapport if you set a different expectation. My guess is you have great relationships with your students, Joe. Keep up the good work!

Dr. Jean Norris

Discussion Comment

Questions to Elicit Information

Got it! That makes sense. How does your approach work in terms of advising them to speak to their parents first and then following up?

Dr. Jean Norris

Discussion Comment

Work environment and motivation to lead

Excellent insight, Jeannine! It's important to have shared values and you mention two great areas of focus (academic integrity and lifelong learning). Wonderful!

Dr. Jean Norris

Discussion Comment

Reading People

Wonderful insight, Syndia! Some of the most effective communicators realize their impact on others and the need to make adjustments. You also indicate a very profound finding here. It is the sender that is ultimately responsible for how the message is received. Great work, Syndia!

Dr. Jean Norris

Discussion Comment

Communicating with Groups

You mention two wonderful tools to communicate with groups. First, the room layout in the U shape is wonderful. I use this in training all the time as it allows for everyone to be engaged. The second element of asking questions is also very valuable. This helps keep others engaged and gives them something to consider and respond to. Thanks for your thoughts, Syndia!

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