Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

Using Creativity for Call Backs

Hi Elizabeth! So it sounds as if you want to create a more comfortable environment for the student to allow for a more effective interaction. You also mention motivating the student to improve their confidence and helping them relax. How do you go about doing these things exactly?

Dr. Jean Norris

Discussion Comment

Mirroring or Modeling?

It's not that one way is right or wrong yet it is certainly a choice. Both are important skills it just comes down to knowing when to use which one. For instance if someone has positive body language and the other one doesn't it's highly unlikely the other party will simply adapt. You can however get someone to display more positive body language by first matching elements of their body language first. After you're in sync (rapport) you'll see you can model more positive behaviors that they'll now follow. It's magical!

Dr. Jean Norris

Discussion Comment

Your Listening Limitations

Excellent! To be listened to - REALLY listened to is truly a gift you give to others. Thank you for sharing your story!

Dr. Jean Norris

Discussion Comment

Mirroring or Modeling?

I think I'm following you (no pun intended)! Seriously though,you bring up a good point. Reading the other person is key to understanding what you should do next. Remember, you can't lead someone if you don't match them first.

Dr. Jean Norris

Discussion Comment

Adapting Your Communication

Excellent points Tovin. You bring up two key things. First is the ability to understand if what you are doing is working or not. This takes keen observation and awareness to recognize and diagnose the situation. Secondly, if it's not working...what tools do you have to adapt and do something differently? Again, sounds as if you do this naturally. Good Work!

Dr. Jean Norris

Discussion Comment

Ways to motivate other people

Sounds as if you have a good read on your team, Lynn. That diagnosis is essential to providing them with the elements they need to do their job. In your case, as a leader, you're providing direction so they can put all their effort into a job well done for a reason. Good work!

Dr. Jean Norris

Discussion Comment

Your Communication Methods

So my guess is you are currently most effective in person, right? The good news is that once you have a certain communication method "dialed in" that is simply an opportunity to work on some of the others such as the written communication piece. And just in case you're wondering, once you get that dialed in...there will be something else. That's the beauty of learning - we're never really done. It's an evolution but one that I hope you feel is worth the effort since you're helping students.

Dr. Jean Norris

Discussion Comment

Your Listening Limitations

Yes, thinking about one's response while the other person is talking is quite common (unfortunately). How do you think you'll "undo" this?

Dr. Jean Norris

Discussion Comment

Successfully Building Rapport

I think you're right, Tovin. People will do business with people the like AND trust. Building meaningful rapport is key and small talk is one way of getting to really know (and connect) with others. Let us know how the small talk is going for you!

Dr. Jean Norris

Discussion Comment

Your Listening Limitations

My guess is you will not only work on your listening but will be a master in no time. Continued success Benedict!

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